New Patients

Fear of the dentist is quite common. The Close Dental team understands that not everyone is comfortable receiving dental care, and are properly trained to help you overcome these fears.

Looking For a New Dentist?

We understand that choosing a new dentist and dental care team can be a challenging task! Where do you start? A new patient to our practice is the greatest compliment to our professional skill and care. Our patients are our highest priority. People come to us because they are looking for changes in their lives, no matter how big or small. From the first visit for your comprehensive oral examination, Janelle or Jenny our treatment coordinators will personally greet and guide you through your initial appointment.

This will ensure you and your dentist have a full understanding of your personal dental goals, the required treatment and any possible cosmetic opportunities. The treatment plan and fees are provided in writing before any procedure is undertaken to ensure you are aware of the treatment recommendations. Financial plans are available if you require.

We at Close Dental will provide you with modern dentistry …..with traditional care.

Your mouth is a mirror of your general health and well being. Over recent years, research has shown numerous links between dental health and one’s overall physical well being. Dentistry today is much more than just ‘check up’, cleaning and repairing teeth’ – a person’s quality of life is greatly affected by the health of their mouth. Your teeth, gums and mouth may show signs to many health conditions you may or may not be aware of, including oral cancer, heart conditions, diabetes, stress, drug or alcohol use and much more. As one of the leading dental practices in Brisbane, Queensland our emphasis is on YOU. It is very important that you provide your dentist with a thorough health history and inform him with updates whenever you have a change in health status or medications.

During your consultation, your dentist will examine your mouth for any changes or developments. We listen to your concerns and provide you with a full range of treatment options. Your individual treatment plan will take into consideration your overall health and well-being as well as your desires and schedule. Our aim is to bring your mouth to its ultimate healthy state and maintain this condition for the rest of your life. A healthy smile is a true gift which can greatly impact one’s self-esteem and quality of life. Fear of the dentist is quite common. The Close Dental team understands that not everyone is comfortable receiving dental care and take care and pride in caring for you like no other.

It is essential to discuss your concerns with your dental team to allow us to manage your fears. Asking questions about your mouth and proposed treatment will help to remove fear of the unknown and give you an opportunity to become well informed and involved in your dental health. Pre-medication (sedation), relaxation music, personal DVD’s and “happy gas” are some of the ways we can make your dental visit more comfortable. Most importantly, don’t let your fears or anxiety prevent you from achieving your dental goals and maintaining your oral health.

The Close Dental – Preventive Care Program

Here at Close Dental, our Preventive Care Program is well-known for exceptional patient care and the promotion of good oral health. Our Preventive Care Program is led by our Hygienists, who graduated from the University of Queensland’s Bachelor of Applied Health Science with a dual qualification in Dental Hygiene and Dental Therapy. We believe that our patients are best served through a conservative approach to dentistry based on the principles of minimal intervention. Continuing preventive care is essential to this approach as it allows us to detect potential problems in a timely and minimally invasive fashion – which is certainly much more ideal then the ‘old’ conventional ‘Drill, Fill & Bill’ dentistry.

We believe that this approach represents best value of money for our patients. Remember, prevention is better then cure!

Our Promise To You

At Close Dental we will:

• Motivate you and advise you how to achieve and maintain good oral health
• Provide you with quality treatment options
• Show and tell dentistry – using intra-oral cameras – giving you a chance to see what is happening in your mouth
• Explain why your treatment is necessary and what it involves
• Provide you with a full treatment plan and estimate of fees before your treatment
• Prioritising your treatment to your budget
• Take the mystique out of dentistry by using language our patients understand

Limited Warranties

Through our pride and passion in providing our patients with “modern dentistry with traditional care”, we are proud to put our name to our work. We offer limited warranties for many of our procedures, please ask us about this at your next visit.

Health Insurance

Hicaps has been a popular addition to the Practice over the last few years, saving our patients the “hassle” of going to the health insurance offices to claim rebate, or waiting for your rebate cheques to arrive. Please ensure that you always bring your health insurance card to your appointment (the health insurance companies won’t allow manual entry of your details) so we can make a direct claim to your insurer on the day of your treatment. You are only responsible then for the balance. All patients requiring treatment will be given estimates or treatment plans which enable you to check with your health insurer what your rebate entitlement would be for your future treatment.

Payments & Charges

To help you decide about your treatment, we will give you an estimate of the fees. Sometimes the fee may be modified if your treatment changes according to clinical need. Payments can be made in instalments during the course of your treatment or by cash, cheque or credit card.

An interest free monthly payment plan is available for more extensive treatments. Please ask for details. If you are concerned about the cost of dental treatment or find the fees difficult to understand, please ask for an explanation – we are very happy to help.

Payment Plans

At Close Dental we are aware that unforeseen dental needs may put a strain on your financial budget, so we have introduced a range of payment plans, which will enable you to have the dental treatment you need and want today.

Mac Credit is a flexible patient funding program specifically designed for healthcare expenses. You can pay for your treatment over time with flexible monthly payments, offering a choice of interest free or extended payment options.

Applications can be done in our office and you will receive a decision within minutes, so your treatment to achieve a healthy, beautiful smile can start today.

If you would prefer to discuss your payment plan directly, Mediplan offers user friendly payment solutions to our patients. Ask for a patient brochure today.

Smile Card – a Macquarie Bank innovation offers you the chance to have the dentistry you need and want without compromise, with affordable monthly repayments. Application is easy – over the phone, either here at Close Dental or in the privacy of your own home.